Technology

Technology Solutions

At the MSSC we see Technology as the backbone of any Contact Centre Operation, therefore we offer a fully integrated solution that will use State of the Art Technology in terms of, Application Systems, Information and Communication Technology Infrastructure and Electric Power Supply as well as Integrated ICT and Property Green Practices.

Availability and Continuity of the Contact Centre Services are a non negotiable, therefore we focus on Redundancy of all Technology as far as possible.

Our solutions cover a wide spectrum of Contact Centre related Technology and Systems, including:

ICT Solutions

Application Systems

Application development, installation and maintenance pertaining to Contact Centre related Applications and Customer Relationship Management Systems (CRM), Data Base Management Systems (DBMS)

ICT Infrastructure

We cover the full range of ICT Infrastructure Solutions comprising the Design, Build, Implementation, Commissioning and Support of:

Data Centres including: Layout, False Flooring, UPS, Airconditioning,
End User Computing including: Workstation, Printers, Faxes, Malware, and Messaging
Network Hosting Services including: Cabling, LAN, WAN and Wireless
ICT Back Office Services including: Operations and In-building ICT Support
Specialised Services including: ICT Security, Directory Services as well as Systems and Network Integration and Management;
ICT Disaster Recovery Services

Telco Solutions

We provide the full range of Telco services such as:

PABX and switching technologies;
Voice and VOIP;
Data Processing and Communication;
Back Office Processing and Automation;
Digital Video on Demand Services;
Other Communication Technologies such as Microwave and Satellite.