South Africa BPO Market Trends
Contact centres have been the key growth frontier for BPO in South Africa. Prior to 2005, South Africa was home to a small number of BPO service providers. Business processes were predominately run in house with minimal outsourcing of services in place. However, since 2005, the BPO market in South Africa has experienced accelerated growth due to the Increased support for the BPO sector by the government in the form of several initiatives and incentives and Increased entry of local and international companies offering and using BPO services.